Sales Policy

Effective Date: November 22, 2024

At Tylnova Circuit, we are dedicated to providing our customers with high-quality products and a seamless shopping experience. This Sales Policy outlines the terms and conditions that govern the purchase of products on our website. By placing an order with us, you agree to the following terms.

1. Pricing and Payment

  • Pricing: All product prices listed on our website are in USD and include applicable taxes, unless otherwise stated. Prices may fluctuate due to market conditions, promotions, or updates to our pricing structure. We reserve the right to modify product prices or discontinue items at any time without prior notice.

  • Payment Methods: We accept the following payment methods for your convenience:

    • Major credit and debit cards (Visa, Mastercard, American Express, Discover).
    • PayPal.
    • Other payment methods as available during checkout.

    Secure Transactions: All transactions on our website are processed through secure third-party payment processors, ensuring the protection of your sensitive data. Tylnova Circuit does not store your payment information.

  • Payment Confirmation: Your order will be processed once payment has been successfully authorized. If there is an issue with processing your payment, we will contact you for resolution.

2. Order Processing

  • Order Confirmation: After completing your order, you will receive an order confirmation email with the details of your purchase. Please review this email carefully and ensure that all information is correct. If any discrepancies occur, please contact us immediately.

  • Processing Time: Orders are typically processed within 1-2 business days from the time payment is received. Orders placed on weekends or holidays will be processed on the next available business day.

  • Order Acceptance: We reserve the right to refuse or cancel orders for reasons including:

    • Product unavailability or out-of-stock items.
    • Suspected fraudulent activity.
    • Errors in pricing or product descriptions.

    In such cases, we will notify you promptly and issue a full refund if applicable.

3. Shipping and Delivery

  • Shipping Options: We offer a range of shipping methods to accommodate your needs. Shipping costs are calculated based on the delivery address and selected shipping method during checkout.

  • Domestic Shipping: Estimated delivery times for domestic orders are typically 3-7 business days, depending on the shipping method selected.

  • International Shipping: We also ship internationally to select countries. International orders may take 10-20 business days depending on the destination and customs clearance.

  • Shipping Delays: While we strive to meet delivery timeframes, we are not responsible for shipping delays caused by external factors such as weather, customs clearance, or carrier issues.

  • Tracking Information: A tracking number will be provided once your order has been shipped. You can use this tracking number to monitor the status of your delivery.

  • Customs Duties and Taxes: For international shipments, customers are responsible for any customs duties, import taxes, or other charges that may apply upon entry into their country.

4. Promotions and Discounts

  • Promotional Codes: Promotional codes or discounts must be entered at checkout to apply. We are unable to apply codes retroactively to orders placed without using the promotional code.

  • Sale Items: Sale items are limited in stock and subject to availability. We reserve the right to change or end promotions at any time without prior notice.

  • Limited-Time Offers: Certain promotions or discounts may have expiration dates or other restrictions, which will be clearly stated during the promotional period.

5. Order Cancellations

  • Before Shipment: If you wish to cancel your order, you may do so within 24 hours of placing your order by contacting us via email at info@tylnovacircuit.net. Please provide your order number and cancellation request.

  • After Shipment: Once your order has been shipped, cancellations are not possible. However, you can return the item(s) after delivery under our Refund and Return Policy.

6. Product Availability

  • Stock Levels: We make every effort to ensure that all products listed on our website are in stock and available for immediate purchase. However, availability may change due to factors beyond our control, such as high demand or supply chain issues.

  • Out-of-Stock Items: In the event that an item becomes unavailable after your order has been placed, we will notify you promptly and provide the following options:

    • Offer an alternative of equal value or higher.
    • Cancel the item and refund the amount paid for that item.

  • Backorders: If you place an order for an item that is on backorder, we will notify you of the estimated restock date and provide an option to cancel or modify your order.

7. Customer Service and Support

At Tylnova Circuit, we are committed to delivering a positive customer experience. If you need assistance with your order, our team is available to help.

  • Order Inquiries: For questions about your order status or product availability, please contact our support team at info@tylnovacircuit.net or call us at 707-585-1072.

  • Product Support: If you have any issues with a product you’ve purchased, our customer support team is ready to assist you with troubleshooting or returns.

8. Limitations of Liability

Tylnova Circuit is not responsible for any damages or losses incurred as a result of:

  • Shipping delays or lost shipments.
  • Misuse or improper installation of products.
  • Incorrect orders due to customer error.
  • Force majeure events beyond our control (e.g., natural disasters, pandemics, or government actions).

9. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

10. Contact Information

If you have any questions or concerns regarding our Sales Policy, please contact us: